Pre-sale Questions
Can I Make Any Change to Source Codes and Then Footer Credit Link?
All CodexCoder themes contain an easy to use options panel that allows you to customize all the theme features without touching a single line of code. You are free to make changes any code or design to the theme files at your own risk. Please note that CodexCoder will not be responsible for issues that arise after changes to the theme code. Support for themes with the custom code will be limited for obvious reasons.
How to Get CodexCoders Latest Product News?
In this case, please subscribe to our Newsletter for getting our latest product news and updates.
Is There Any Registration System in CodexCoder?
Yes. There is a membership registration system in our site named Yearly Membership and Lifetime Membership. Below the premium products, membership plan is shown.
After Downloading Themes How Can I Get Your Support?
We have a forum for you for getting support from CodexCoder. Open a thread in CodexCoder Forum, you will find our support team and experts there. You can also get support from here: support@codexcoder.com
What Kind of Product Does CodexCoder Developing?
We have huge plans in our mind for our honorable visitors and customers. Currently, we are developing WordPress Themes and Plugins.
Can I use a CodexCoder theme on more than one site?
CodexCoder license grants you the rights to use the product on up to five website/domain owned by you for a yearly membership. If you want to use it on more than five websites, you will need to purchase a lifetime license.
Can I customize the theme?
All CodexCoder themes contain an easy to use options panel that allows you to customize all the theme features without touching a single line of code. You are free to make changes any code or design to the theme files at your own risk. Please note that CodexCoder will not be responsible for issues that arise after changes to the theme code. Support for themes with the custom code will be limited for obvious reasons.
Will the themes & plugins work with third-party plugins?
CodexCoder products follow WordPress's standard code practices which make them 100% secure and compatible with majority third-party plugins. If you will face any plugin related issues with our themes, we will be happy to support and resolve your issues. However, we cannot provide support if the problem lies with a third-party plugin or a theme.
Which browsers are supported by CodexCoder themes?
CodexCoder themes are tested thoroughly on all the latest browsers including, but not limited to, Google Chrome, Firefox, Safari, Opera, and Internet Explorer. However, we recommend for testing the demos of our products on your intended browsers before purchasing.
How often are themes updated?
CodexCoder Themes update depends on many factors. Security updates and critical bugs are fixed as soon as possible. Updates that improve our themes framework and bring new features are made available frequently.
What are the hosting/server requirements for CodexCoder themes?
Our themes work with all hosts that support WordPress. To ensure the best performance from our themes, make sure that your host supports the latest version of WordPress, MySQL 5 or higher, and PHP5.6 or higher.
Do the themes work with WordPress Multi-site?
Yes, our all themes are Multisite-compatible.
Are the themes translation-ready?
Yes, CodexCoder themes are fully translatable. You can use the free translation plugin LOCO to translate our products.
Do you include Photoshop PSDs with your themes?
If you purchase a single theme, you will not get the design PSD files. But if you purchase the membership plan, you will get PSD files of the themes. In both cases, the theme colors and some design features can be changed from the theme control panel itself.
What payment options do you support?
You can pay for any CodexCoder product through PayPal, Credit Cards, and International Debit Cards.
Post-sale Questions
What is the refund policy?
At CodexCoder, we strive to make our customers satisfied with the product they’ve purchased from us. If you are experiencing any technical or setup issues, and you’re feeling frustrated, then please submit a forum post and our team will assist you right away. However, if you feel that the product you’ve purchased that doesn’t meet specific theme product detail or getting some major error, if we can’t solve then request for money back. Especially, when the product you’ve purchased is completely non-functional and you’ve posted a support post, but your problem was not resolved. CodexCoder offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, CodexCoder has the right to ask questions for the refund and also we have the right NOT to offer the refund if we see reasonable causes. Please note that refunds can take up to 14 days to reflect in your account. The above notice also applies to the license all of our Sign up Plans. Please contact us if you need further information.
Why haven't I received my receipt or login information?
If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven't received the mail in a timely manner, please contact us at support@codexcoder.com and we will happily assist you.
